What personal data we collect and why we collect it
This is the privacy policy of The Healing Room CC. In this document, “we” or “us” refers to The Healing Room.
We are company number 1997/048392/23 registered in South Africa. Our registered office is at 12 De Rust Avenue, Bergvliet, Cape Town, 7945
This is a policy to inform you about all the information that we record about you and store on our servers. It covers both information that could identify you and information that could not.
We are committed to protecting your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data and images will not be used for any purpose unintended by them and will not fall into the hands of a third party.
If you think our policy falls short of your expectations or that we are failing to abide by our policy, please let us know by emailing us at info@thehealingroom.co.za
We regret that if there are one or more points below that you are not happy with, your only recourse is to leave our website immediately and send us a written request to remove your information from our servers.
Except as set out below, we do not share, or sell, or disclose to a third party any personally identifiable information collected at this site.
Personal information
Here is a list of the information we collect from you, either through our website or because you give it to us through some other way and why it is necessary to collect it:
1. Business and personal information
The Healing Room shall hold and maintain the Confidential Information in strictest confidence for the sole and exclusive use of providing secure access to the website www.thehealingroom.co.za. The Healing Room shall carefully restrict access to Confidential Information to direct employees and service providers of The Healing Room and under no circumstances will the information be shared with any third parties or used for any other purpose than outlined above.
We also sign a non-disclosure agreement with all employees and service providers.
Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics (such as Google Analytics) or usage of a particular page or service.
We keep information, which forms part of our business record for a minimum of six years. That is because we are legally required to keep it for this period of time.
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser, and to encrypt all data and images. Our SSL certificate encryption level is 256-bit.
We keep your password encrypted on our servers and we do not have access to, nor can we view your password.
This includes basic identification and contact information, all personal information of account holders and clients such as but not limited to, name, surname, date of birth, email addresses, physical address and telephone numbers. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
2. Your domain name and e-mail address
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
- to correspond with you or deal with you as you expect;
- in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
- to send you news about the services to which you have signed up;
- to tell you about our other services or services of sister websites.
3. Information you post on our website
Information you send to us by posting to a forum or blog or in your advertisement is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
4. Website usage information
We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.
5. Financial information relating to your credit cards
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the payment gateway website of Payfast (www.payfast.co.za) or Paypal (www.paypal.com) some other reputable payment service provider. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.
6. Third party advertising
Currently, no third parties advertise on our website. Should this change
in future, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
7. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
8. Content you provide to us with a view to be used by third party
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, you have no control whatever as to how it is used.
9. Cookies
Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:
- to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.
- to allow essential parts of our web site to operate for you.
- to operate our content management system.
- to operate the online notification form – the form that you use to contact us
- for any reason. This cookie is set on your arrival at our web site and
- deleted when you close your browser.
- to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase vistors and sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
- to record that a user has viewed a web page. It collects information in an anonymous form. This cookie expires when you close your browser.
- to record your activity during a session. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for three months, when it will delete automatically.
- to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for 90 days.
- to enable you to watch any help videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.
10. Sending a message to our support system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business/organisation.
11. Complaining
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
12. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
13. Affiliate information
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy.
14. Use of site by children
We do not market to children, nor do we sell products or services for purchase by children. We do sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our site only with express permission by a parent or legal guardian.
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
15. Compliance with the law
This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
16. Review or update personally identifiable information
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at info@thehealingroom.co.za or by logging in to your account and clicking on My Account. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
17. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at info@thehealingroom.co.za. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
18. Data may be “processed” outside South Africa
Our websites are hosted in South Africa. We also use outsourced services in countries outside South Africa (such as Amazon web services and various email delivery service providers). Accordingly, data obtained within South Africa may be “processed” outside South Africa and data obtained in any other country may be processed within or outside that country.
19. Liability / Indemnity
While every reasonable effort is made to ensure the security of your data and images, The Healing Room and/or any of its service providers will not be held liable for a breach of data due to illegal and/or unauthorised access to its systems.
If you have any question regarding the privacy policy, please contact us by emailing info@thehealingroom.co.za
